1. Company Information

PROMO BOX SMC PVT LTD
  📍 Address: 558/17, Sector W, DHA Phase 4, Lahore, Pakistan
  📞 Phone: 042-34551463
  📧 Email: info@promobox.pk

2. Acceptance of Terms

By using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

  • If you do not agree with these terms, please do not use our services.
     
  • PROMO BOX SMC PVT LTD reserves the right to update or modify these terms at any time without prior notice.
     

3. Products and Services

  • All products sold by PROMO BOX are 100% genuine and sourced from authorized distributors.
     
  • Product images on our website or promotional materials are for illustration purposes only and may differ slightly from the actual product.
     
  • Availability of products may vary, and we reserve the right to cancel or limit quantities at our discretion.
     

4. Pricing & Payments

  • All prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes, unless stated otherwise.
     
  • We accept the following payment methods:
     
  • Cash (in-store and COD)
     
  • Credit/Debit Cards (in-store POS)
     
  • Bank Transfer
     
  • Prices are subject to change without prior notice.
     
  • Orders will only be processed once payment confirmation is received (except for COD orders).
     

5. Order Confirmation & Cancellation

  • You will receive a confirmation call, SMS, or email once your order is placed.
     
  • Orders may be canceled by the customer before dispatch by contacting us at 042-34551463.
     
  • If an order has already been shipped, our Refund & Return Policy will apply.
     

6. Shipping & Delivery

  • We offer nationwide delivery across Pakistan.
     
  • Delivery timelines and shipping fees are outlined in our Shipping Policy.
     
  • PROMO BOX is not responsible for delays caused by third-party courier services or natural circumstances beyond our control.
     
  • Customers must inspect the package upon delivery and report any visible damage immediately.
     

7. Returns & Refunds

  • Products can be returned or exchanged only under the conditions mentioned in our Refund & Return Policy.
     
  • Refunds will be processed through the original payment method within the specified timeline.
     
  • Shipping fees are non-refundable unless the return is due to our error or a defective product.
     

8. Warranty

  • Most products are covered by the official brand warranty.
     
  • Warranty claims must be made directly with the authorized service centers, and PROMO BOX will assist in the process if needed.
     
  • Warranty coverage does not include damages caused by misuse, water damage, or unauthorized repairs.
     

9. Limitation of Liability

  • PROMO BOX SMC PVT LTD shall not be held liable for any indirect, incidental, or consequential damages arising from the use or misuse of products purchased.
     
  • Customers are responsible for using products according to the manufacturer’s guidelines.
     

10. Privacy Policy

Your privacy is important to us. All personal information collected is handled according to our Privacy Policy, which explains how we collect, use, and protect your data.

11. Prohibited Activities

When using our services, you agree not to:

  • Provide false or misleading information.
     
  • Attempt to hack, disrupt, or misuse our website or services.
     
  • Use our products for illegal or prohibited purposes.
     

12. Governing Law

These Terms & Conditions are governed by the laws of Pakistan. Any disputes shall be resolved under the jurisdiction of Lahore courts.

13. Contact Us

For questions, concerns, or feedback regarding these Terms & Conditions, please contact:

📍 Address: 558/17, Sector W, DHA Phase 4, Lahore, Pakistan
  📞 Phone: 042-34551463
  📧 Email: info@promobox.pk