Q1: What is PROMO BOX SMC PVT LTD?
A: PROMO BOX SMC PVT LTD is a trusted electronics shop in Lahore that sells mobile phones, laptops, and accessories from leading brands at competitive prices.
Q2: Where are you located?
A: We are located at 558/17, Sector W, DHA Phase 4, Lahore, Pakistan.
Q3: What are your store timings?
A:
- Monday – Saturday: 11:00 AM – 9:00 PM
- Sunday: Closed
Products & Services
Q4: What products do you sell?
A: We specialize in:
- Mobile Phones – Latest smartphones from top brands.
- Laptops – For personal, gaming, and business use.
- Accessories – Mobile covers, chargers, headphones, power banks, and more.
Q5: Do you sell original products?
A: Yes, all our products are 100% genuine and brand new, sourced from authorized distributors.
Q6: Do you provide warranty?
A: Yes, we offer official brand warranty on mobiles and laptops. Warranty details vary by brand and product.
Q7: Do you sell used or refurbished items?
A: Currently, we only deal in brand-new products to ensure quality and reliability.
Ordering & Payments
Q8: How can I place an order?
A: You can:
- Visit our store in DHA Phase 4, Lahore.
- Call us at 042-34551463 for reservations and product inquiries.
- Email us at info@promobox.pk for bulk orders or special requests.
Q9: What payment methods do you accept?
A: We accept:
- Cash (in-store)
- Bank Transfer
- Credit/Debit Cards (POS available in-store)
Delivery & Returns
Q10: Do you offer delivery services?
A: Yes, we provide nationwide delivery across Pakistan. Delivery charges may vary based on location and product size.
Q11: What is your return policy?
A:
- Products can be returned within 3 days only if they are unopened, unused, and in original packaging.
- Faulty products under warranty should be claimed directly with the brand’s authorized service center.
Customer Support
Q12: How can I contact customer support?
A:
- Call: 042-34551463
- Email: info@promobox.pk
- Or visit our store for in-person assistance.