1. Information We Collect

We collect personal information to provide better services and ensure a smooth shopping experience. This includes:

a) Information You Provide to Us

  • Name, phone number, and email address.
     
  • Billing and shipping address.
     
  • Payment details when making a purchase.
     
  • Information shared via calls, emails, or forms.
     

b) Automatically Collected Information

  • Device details such as IP address and browser type (when using our website).
     
  • Order history and shopping preferences.
     

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders.
     
  • Provide product support and warranty claims.
     
  • Improve our services and customer experience.
     
  • Send updates, promotions, and important notifications (with your consent).
     
  • Prevent fraudulent activities and ensure secure transactions.
     

3. How We Protect Your Data

We implement industry-standard security measures to protect your personal data, including:

  • Secure payment processing through trusted gateways.
     
  • Restricted access to sensitive data for authorized personnel only.
     
  • Regular security updates to prevent unauthorized access.
     

Note: While we take all reasonable steps to protect your data, no method of transmission or storage is completely secure.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share limited data in the following situations:

  • Service Providers: With courier companies or payment processors to complete your order.
     
  • Legal Requirements: When required by law or to protect our legal rights.
     

5. Cookies & Website Tracking

Our website may use cookies to improve user experience by:

  • Remembering your preferences and past orders.
     
  • Understanding browsing behavior to enhance our website.
     

You can disable cookies in your browser settings, but some features may not work properly.

6. Your Rights

You have the right to:

  • Request access to your personal data.
     
  • Ask for corrections or updates to inaccurate information.
     
  • Request deletion of your data (where legally permissible).
     
  • Opt out of promotional emails at any time.
     

To exercise these rights, contact us at info@promobox.pk or call 042-34551463.

7. Children’s Privacy

We do not knowingly collect information from individuals under 18 years of age. If we discover such information has been collected, we will take steps to delete it immediately.

8. Changes to This Policy

PROMO BOX SMC PVT LTD reserves the right to update this Privacy Policy at any time. Updates will be posted on our website, and the effective date will be revised accordingly.

9. Contact Us

For any questions or concerns about this Privacy Policy, please reach out to us:

📍 Address: 558/17, Sector W, DHA Phase 4, Lahore, Pakistan
  📞 Phone: 042-34551463
  📧 Email: info@promobox.pk