1. Eligibility for Returns

To be eligible for a return or exchange:

  • The product must be unused, unopened, and in original packaging with all accessories and manuals included.
     
  • The return request must be made within 3 days of purchase or delivery.
     
  • A valid receipt or proof of purchase is required.
     

2. Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Products that have been opened or used.
     
  • Software licenses, digital products, or gift cards.
     
  • Products damaged due to misuse, negligence, or physical damage after purchase.
     
  • Special order or customized items.
     

3. Return & Exchange Process

  1. Contact Us First:
          Call us at 042-34551463 or email info@promobox.pk within 3 days of receiving your product.
     
  2. Provide Order Details:
          Share your receipt, order number, and reason for return.
     
  3. Inspection of Item:
          Once we receive the returned product, our team will inspect it to ensure it meets our return criteria.
     
  4. Approval or Rejection:
     
  • If approved, you may choose between a refund, store credit, or exchange.
     
  • If rejected, the product will be sent back to you at your expense.
     

4. Refund Processing

  • Cash Payments: Refunds will be processed in-store or via bank transfer within 7–10 business days.
     
  • Card Payments: Refunds will be credited back to your card or account within 10–14 business days, depending on your bank.
     
  • Delivery or shipping charges are non-refundable.
     

5. Defective or Damaged Products

If you receive a defective or damaged product:

  • Notify us within 24 hours of receiving the product.
     
  • Provide clear photos or videos showing the defect or damage.
     
  • We will arrange a replacement or repair under the manufacturer’s warranty, if applicable.
     

6. Warranty Claims

  • Warranty claims must be processed directly with the brand’s authorized service center.
     
  • PROMO BOX SMC PVT LTD will assist you in connecting with the relevant service provider.
     

7. Order Cancellation

  • Orders may be canceled before dispatch by contacting us via phone or email.
     
  • Once shipped, standard return policies will apply.
     

8. Contact Information

For return requests, refunds, or further inquiries, please contact us:

📍 Address: 558/17, Sector W, DHA Phase 4, Lahore, Pakistan
  📞 Phone: 042-34551463
  📧 Email: info@promobox.pk